This is a wonderful article that should give us hope that economic stability for the community at large is on the rise through thoughtful, intellectual visionaries. I have long advocated that CEO’s do not have all the answers. Furthermore, they need to gain a greater perspective as it relates to their companies by respecting and appreciating objectivity in the board room. There should also be quarterly diversity round-tables (inclusion) from the various business units across the enterprise. This simply means, CEO’s have to pull their resources and pay attention in order to realize organic growth opportunity and maintain a high level of customer retention as it relates to the market and the business community at large .
The pulse of the organization starts with the employee(s) and extends to the customer. If the employee does not feel part of the organization and thus just a number, the attitude will carry over to the customer. If the customer is not satisfied or better yet..if the customer is not well pleased, the company loses market share. If the new CEO can create a formula to enhance profit, market share, keep employee morale high and actively engage in a customer satisfaction business model the company will be a winner.
Kudos to those CEO’s who get it!
To greater success,